1. What kinds of things do you sell?
We at werkayk.shop make modern, stylish, and comfortable clothes that you can wear every day.
Our collections have tops, bottoms, outerwear, and accessories that are all high quality, comfortable, and classic in style.
2. Where are you?
We run our business out of Austin, Texas, in the United States.
The address is 1015 E 12th St, Austin, TX 78702, USA.
We send our goods to customers all over the US and to some places outside the US.
3. Do you ship for free?
Yes! We ship all orders for free, with no minimum purchase required.
4. How long does it take for shipping?
After payment is confirmed, orders are processed in 1 to 3 business days.
After being shipped, delivery usually takes:
7 to 15 business days in the United States
International: 10–20 business days (if possible)
5. How do I keep track of my order?
You will get an email with a tracking number and link once your order has been shipped. This will let you see where your package is at all times.
6. What kinds of payments do you take?
We now accept:
PayPal
Credit cards like Visa, MasterCard, American Express, and others
All payments are safe, and we never keep your payment information on our servers.
7. What is your policy on returns?
You can return things within 90 days of getting them as long as they are unused, unwashed, and in their original packaging.
We will process your refund within 7 business days after your return is approved.
You can find more information in our Return and Refund Policy.
8. How do I begin a return or exchange?
Just send us an email at contact@werkayk.shop with your order number and the reason you want to return it.
We will give you step-by-step instructions on how to return or exchange your item.
9. Is it possible to change or cancel my order?
Please email us right away at contact@werkayk.shop if your order hasn't shipped yet.
Before we process it, we'll do our best to change or cancel it.
You can't change or cancel an order once it has been shipped.
10. What should I do if I get something that is broken or wrong?
Sorry for the trouble! Please send an email to contact@werkayk.shop within seven days of getting your order, along with pictures of the item.
We'll either send you a new one or give you a full refund as soon as we can.
11. Do you give money back?
Yes. We will process your refunds within seven days of getting your returned items and checking them.
You will get your money back through the same way you paid (PayPal or credit card).
12. How do I get in touch with customer service?
You can get in touch with us at any time by sending an email to contact@werkayk.shop.
Call us at +1 826 284 3395.
Address: 1015 E 12th St, Austin, TX 78702, USA